Autel Scanner Guide: Registration, Update Error FAQs

Below are the Autel all series diagnostic scanners registration, update, language change, common problems frequently asked questions and answers provided by Autel engineers.
Registration:
Q1: How to register Autel ID?
A1: Go to Autel website to register your Autel ID with email address
Q2:. How can i found device S/N and register password?
A2: Go to Product Registration to register your scanner, input the S/N and register password (both can be found on the About page of the tool)
If cannot turn on scanner, send S/N (on the back of the machine) to Autel support, they will send you the register password in their server.
Q3: How to register Autel tablets MK808, MP808TS,Maxisys series?
A3:  Autel tablets registration is done within the tablet.  Press register and follow system instructions.
Q4: How to register Autel autolink scan tools?
A4: These autel hand-held scanners don’t require registration, including AL319，AL419，AL439, AL439B, AL539, AL539B, AL519, TS401 and MS609.
Update:
Q1: How to Update Autel Maxisys, DS808, MK808, MP808TS etc tablets?
A1:  Connect Autel tablet with network via WiFi or WLAN cable connection, Go to Update function, select the software you desire to update. Press Update and wait until it completed.
Q2: How to Update Autel scanners MD802, AL619, MD808, MaxiCheck Pro etc?
A2:
1).Download maxi pc suite to laptop: http://support.autel.com/support/solutions/folders/8000079030
2.) Remove SD card (recommend update by SD card rather than USB). Insert a SD card reader with laptop via USB port.
3). Run Maxi PC Suite, login, then you will get software list, pls install all programs you need.
4).  Insert SD card back to the scanner and check the result.
5). If you have any problems with the update, pls kindly send us the S/N and pictures with error message for troubleshooting.
Q3: How to Update Autel autolink AL319 AL419 AL519 scanners that without S/N?
A3:
1). Download MaxiilinkII on official website: http://support.autel.com/support/solutions/folders/8000079030
2). Connect scanner with laptop via USB cable, run MaxilinkII
3). Select scanner model in MaxilinkII. Check the green icon appears on the right top corner and displays device connected.
4). In official website, select Products- Download, download and unzip update tool.  Select corresponding update file in maxilinkII to update.
Note* update contains 2 parts.  Make sure complete all 2 parts.
5). Update finished. Remove USB connection.
Language:
Q1: How to change language for Autel MK808, MX808, DS808, Maxisys series?
A1:   Send S/N to us.  Autel support team will change language on their server.
After change language on server, go to official website and download software on Update page.
If there is no upgradeable software on Update page, run a factory reset first (System settings—Reset—Factory reset) , then download software under Update page.
Device language is changed when download software finished.
Q2: How to change language for Autel hand-held scanners MD802 AL619 etc?
A2:  Send S/N to us.  Autel support team will change language on their server.
After change language on server, format the SD card, run Maxi pc suite and update all software again (same procedure as update).

Q3: How to update Autel autolink scanners AL319, AL419, AL439, AL439B, AL539, AL539B, AL519 that without S/N?
A3:   Download corresponding language pack on official website. Then run MaxilinkII to update software.
Common Problems & Errors
Q1: I failed to register Autel scanner. Why?
A1:  The most common reason is the wrong register password (many people entered the register ID by mistake ).
Register password: 6-digit number can be found on device About interface.
Better provide us whole registration interface to tell what information you entered is wrong.
Q2: Autel can read fault code but cannot clear fault code?
A2: Autel reads the fault code., You need to get problem solved, otherwise the fault code still exists.
Q3: Autel does not work on my car?
A3: If cannot work on specific model or function, it can be software or operation issue. Please upload data log to server with vehicle model, year, VIN code and problem.
If all car software fail to work, check physical connection, check main test cable and VCI connection.
If a specific software fail to work, check the related OBD connector or download and install this software again.
Q4: Communication failure. How do i know if it is caused by VCI or hardware connection?
A4:
1). Connection MaxiSys host with VCI via USB to check if it communicates.
2). Test more vehicles.
3). Test EOBD software
4). Change main test cable and VCI to make a comparison.
Q5: Hand-held Autel scanner ask to obtain authorization or give error SD Card dismatch?
A5:  Language incorrect or SD card (Serial number does not match, take SD card from other machine).
1). Make sure language setting is correct.
2). Format SD card and use correct Autel ID (provide us S/N to get correct ID)
3). Usually download software, format SD card can solve the problem.
Q6: Maxisys has stopped, how to reflash maxisys system?
A6: Provide us your scanner S/N, we’ll send you reflash file.
Please uncompress/unzip the files first, copy the folder “autel_factory” or “autel_factory_dev” to an empty TF card. Insert the TF card to the left side slot of Maxisys, restart the tool to flash the system.
Q7: How to get system log when strange system error occurs ?
A7: Restart the scanner to re-produce the problem, once the problem occurred, pls go to the home screen, click on MaxiTools button, click on the Start button, wait for it to finish, then click on Upload to send the log to Autel server. You can try this procedure several times to ensure we receive the complete logs.